Payments & Insurance

Questions About Your Bill, Payments & Health Insurance

What Billing or Insurance Information Will I Receive?

Our well-trained billing department is here to help you get the maximum reimbursement from your health insurance provider. We collect payment upfront for services rendered at the time of your visit. Bills will be sent electronically to your insurance company for it to reimburse you. With In-Network services, you will only be asked to pay your co-pay upfront. A copy of your bill and your monthly statement is available upon request.

How Long Will it Take to Get Things Settled With the Insurance Company?

Generally, it takes 45-60 days to obtain payment from an insurance carrier. If you have not received an EOB (Explanation of Benefits), contact your company to obtain one. These explain how your company pays for our services.

I Received a Notice That my Insurance Company Has Paid Part of my Bill, But I Can’t Understand How They Calculated the Payment Amount. Can You Help?

Bring your Explanation of Benefits to us to help understand if payments have been handled correctly. We may have received a copy of your EOB and can help explain if the payment was applied to your deductible or why it was denied. We will gladly send a bill to your insurance company if there are any errors in submission.

What Health Plans do You Accept?

We are currently In-Network with Aetna, Cigna, and Medicare. We will bill all insurances electronically for our services even for Out of Network providers to help you receive the most reimbursement from your company. We currently do not accept HMO insurance or Medi-Cal.


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