Questions About Your Bill, Payments & Health Insurance
Our well-trained billing department is here to help you get the maximum reimbursement from your health insurance provider. We collect payment up front for services rendered at the time of your visit. Bills will be sent electronically to your insurance company for it to reimburse you. With In-Network services, you will only be asked to pay your co-pay up front. A copy of your bill and your monthly statement is available upon request.
Generally, it takes 45-60 days to obtain payment from an insurance carrier. If you have not received an EOB (Explanation of Benefits), contact your company to obtain one. These explain how your company pays for our services.
Bring your Explanation of Benefits to us to help understand if payments have been handled correctly. We may have received a copy of your EOB and can help explain if the payment was applied to your deductible or why it was denied. We will gladly send a bill to your insurance company if there are any errors in submission.
We are currently In-Network with Medicare and United Health Care. Applications for In-Network services are in process for Blue Cross/Blue Shield, Aetna, Cigna and Western Growers. We will bill all insurances electronically for our services even for Out of Network providers to help you receive the most reimbursement from your company. We currently do not accept HMO insurance or Medi-Cal.
*Individual Results May Vary