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Frequently Asked Questions (FAQs)

Below we'll address a few of the commonly asked questions we get here at Trilogy Medical.

Telemedicine is the use of telecommunications technology to provide real-time health care to patients at a distance.

How does telehealth work?

Telemedicine is a method of delivering health services that can be utilized by a wide range of professionals, including family medical doctors, radiologists, cardiologists, and other specialists. Telemedicine provides audio and video conferencing for medical consultations, remote online monitoring, nurse advice lines, picture transmission, and test report reviews.

How is telemedicine delivered?

Telemedicine can be delivered using video-conferencing, audio communication, and/or text-messaging using mobile phones, tablets, and desktop computers.

Who participates in telemedicine?

Healthcare professionals can use telemedicine to see patients or to consult with other care providers. Anyone can participate in telehealth as it helps. Here are the most common practices utilizing telemedicine now with many more practices soon to follow:

What can telemedicine be used for?

Telemedicine has many applications in healthcare, including standard clinical care, counseling or therapy, patient education, professional consultant or supervision, and more.

What are the four main types of telemedicine?


Store-and-Forward telemedicine is a way for healthcare professionals to exchange patient diagnostic information such as test results, medical imaging, video recordings, and other data with a practitioner or specialist. It’s similar to email, but it’s achieved using a system that has advanced security features to protect patient confidentiality and maintains HIPAA compliance.

Patients, health care professionals, and clinicians will all review the details as it is convenient for them, making store-and-forward telemedicine an easy place for them to communicate. The solution offers patients with connections to a treatment team made up of providers from various areas, including those isolated by long distances and time zones.

Remote Patient Monitoring (RPM)

Remote Patient Monitoring (RPM) employs a variety of electronic instruments that keep track of a patient’s condition and vital symptoms remotely. This is widely used in the treatment of long term illnesses including heart disease, cancer, diabetes, stroke, and asthma. Remote surveillance has a number of advantages, including cost efficiency, increased monitoring frequency, and increased patient satisfaction.

Real-Time Telemedicine

Patients and doctors utilize video conferencing devices to hear and view each other during a real-time telemedicine consultation. While some forms of telemedicine are used to supplement conventional in-person appointments, real-time telemedicine may be used in certain cases to replace a visit to the doctor’s office. It is also used for primary and emergency care, follow-up visits, and treatment with medication and chronic diseases. Telemedicine experiences can be performed utilizing equipment that is developed to secure patient privacy and adhere to the HIPAA’s stringent patient safety requirements. Practices that utilize real-time telemedicine include: Telenursing, Teleneuropsycology, Telepharmacy, Telerehabilitation, and more.


Primary care and public health practice and education supported by electronic networking technologies such as cell phones, portable computers (laptops, tablets, etc.), and PDAs. Applications may vary from personalized text messaging encouraging healthier habits to broad-scale disease outbreak warnings.

What Equipment is needed for Telemedicine patients?

There are four basic pieces of equipment needed in order for telemedicine to work efficiently:

Internet connection

Ideally with 15Mbps Download speed and 5Mpbs Upload speed capability for smooth video connection.

Computer or mobile device

Doxy.Me is a web based program so it can be run with just an internet connection, regardless of what operating system is used. Supports both windows and Mac devices.


Most computers and mobile devices have a built-in microphone but older models may lack this piece of equipment. We recommend models with a USB connection as these are usually plug and play devices with minimal setup required.


Internal cameras are common among late model computers and mobile devices. If you are lacking this piece of equipment there are many affordable external webcams that can be utilized. Like the microphone, we recommend you choose one with a usb connection as these will be the easiest to set up.

Where can telemedicine be provided?
Telemedicine can be provided to a patient at home or work, or at another clinic or hospital. Now with mobile devices, you or the patient can be anywhere with access to the internet.

What billing or insurance information will I receive?

Our well-trained billing department is here to help you get the maximum reimbursement from your health insurance provider. We collect payment upfront for services rendered at the time of your visit. Bills will be sent electronically to your insurance company for it to reimburse you. With In-Network services, you will only be asked to pay your co-pay upfront. A copy of your bill and your monthly statement is available upon request.

How long will it take to get things settled with the insurance company?

Generally, it takes 45-60 days to obtain payment from an insurance carrier. If you have not received an EOB (Explanation of Benefits), contact your company to obtain one. These explain how your company pays for our services.

My insurance sent a notice that they paid part of my bill, but I’m not sure which part – can you help with that?

Bring your Explanation of Benefits to us to help understand if payments have been handled correctly. We may have received a copy of your EOB and can help explain if the payment was applied to your deductible or why it was denied. We will gladly send a bill to your insurance company if there are any errors in submission.

We are currently In-Network with Aetna, Cigna, and Medicare. We will bill all insurances electronically for our services even for Out of Network providers to help you receive the most reimbursement from your company. We currently do not accept HMO insurance or Medi-Cal.


  • Dr. Lester Was the Only One Who Could Help My Son

    Dr. Lester has done so much for my family. When there was no one else that could help my son, he was the one that did. He takes the time to get to know people. Know after 2 years of helping get my son back on track. He is helping the rest of the family. Thank you so much Dr. Lester for all your help!

  • Friendly and Caring Team

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  • Treatment is Effective and Easy

    I just want to let you know how much the last treatment has improved a variety of issues that I had before. I am so impressed with how this just eased away my ailments. Dr. Lester’s treatment is such a wholesome, easy way to deal with what I was experiencing.

    Mark J.
  • Got My Life Back After Thyroid and Adrenal Issues

    I got a lot of good information from Dr. Lester in dealing with ongoing thyroid and adrenal issues, specifically with regard to supplements I’d never heard of that really improved some symptoms. I will never stop going to him because he has given me my life back. My family thanks him!

    Barbara M.
  • Homeopathy for Infertility and Hormonal Balance

    I am grateful to have Dr. Lester as my family’s doctor. For two and a half years I had infertility challenges. Through homeopathy, he guided my body to hormonal balance. As a result, I was blessed to give birth to two beautiful boys. My whole family continually seeks care from Trilogy Medical—for sickness and other health issues, even emotional wellness. We have a complete health team to take care of all of our needs. Each appointment I have with Dr. Lester is an opportunity to learn further what Homeopathy can do to help our family.

    Sadie R.
  • Pediatrician Referred Us to Dr. Lester When Antibiotics Failed

    My young twin boys had ear infections for 3 months that 4 courses of antibiotics did not help. My pediatrician suggested I see Dr. Lester for homeopathy treatment. I had remembered that my friend’s son had suffered from chronic ear infections years ago and she went to see Dr. Lester and was very pleased with the results. Dr. Lester’s treatment was brilliant. The ear infections cleared up and when my sons got sick again they did not get any repeat ear infections. His evaluation and course of treatment worked so well for them that we now use him in conjunction with our regular pediatrician. Our pediatrician was quite happy with the results as well. I would also like to add that his staff is very compassionate, friendly and professional and made a stressful situation more comfortable and smoother. I highly recommend Dr Lester, he is a wonderful doctor!!

    Kathleen J.
  • Integrative Medicine for ADD

    I have suffered with ADD all my life.I came to see Dr. Lester about 3 years ago, a referral from a friend. During my first appointment I felt heard for the first time. He did some testing, and put me on a supplement regimen. Dr Lester uses Integrative medicine. I followed his regimen. It has been a slow process, but well worth it. Using more natural ingredients has made me a much healthier person. I am thrilled with the results. Dr. Lester really knows his business, and I would highly recommend him to anyone. If you want a better quality of life, Dr. Lester through integrative medicine is the one to see. He’s the best.

    Martha R.
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4105 Soquel Dr. Ste. A
Soquel, CA 95073

Monday – Friday
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Open every other Saturday
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IMPORTANT! All information presented in this website is intended for informational purposes only and not for the purpose of rendering medical advice. Statements made on this website have not been evaluated by the Food and Drug Administration. The information contained herein is not intended to diagnose, treat, cure or prevent any disease.
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